The Maynard Client Support Team is dedicated to handle all areas of service for our clients. The CST is responsible for our Help Desk, Quality Assurance and all software related deliveries made to our clients.

The Maynard Help Desk provides customers with a single point of contact for all supported products and services. Maynard provides 24 hour customer support to its software clients through the help desk located in its Pittsburgh offices.

The mission of the Help Desk is to provide Maynard customers with a single point of contact for all supported products and services. To assure the highest level of customer satisfaction this point of contact will provide quality service and support in a timely manner, track trends and analyze methods of prevention and resolution.

To help us speed your software product questions through the Help Desk just follow these simple suggestions.

• Know your software product name and version number when you call.
• If an error message was generated, have that information ready for the help desk representative.
• If your question or problem is complex, consider faxing us all pertinent information.
• Use the Help Desk representative as your single point of contact for all software related questions.