(27 pages)

Provide supervisors with information on what it takes to effectively manage performance. Give them the tools to create an environment where workers know what is expected, know how they are doing and have the support they need to perform standard methods and focus on achieving the desired outcomes.

Supervisors can learn a proven management approach for influencing the success of their workers. This hands-on approach is presented as a cycle of ongoing support that includes setting goals, providing the conditions for success, measuring what is important and responding to variances.

This Concept Book includes topics such as:

• Using Standards to Establish and Communicate Expectations
• Building in the Conditions for Success
• Using Feedback to Make Reality Visible
• Responding to Challenges and Opportunities

Managing Performance is a concept book that helps make improvement initiatives become reality in the workplace by supporting the key role of the supervisor.

Other published works available through our Online Store

For quantity discounts contact a representative at 1.800.629.6273 ext. 128