MANAGING PERFORMANCE

TRAINING COURSE

COURSE SUMMARY:

This course prepares supervisors with the knowledge and skills they need to improve workforce performance. Supervisors learn how to use the components of the Maynard managing performance cycle and gain insights on how to identify and correct conditions that lead to poor performance. Supervisors also learn strategies to proactively help workers to be successful at their jobs.

COURSE OBJECTIVES: (by the end of this course you will be able to)

• Apply the components of the managing performance cycle to improve workforce performance.
• Understand and use standards as a tool for managing performance.
• Identify and evaluate the conditions that are necessary to ensure the success of workers.
• Use visual strategies to help guide, correct and motivate error-free performance.
• Use summary reports to evaluate results and plan improvement efforts.
• Plan for responding to potential problems using the three pronged approach: investigate, take action and document.

WHO SHOULD ATTEND:

Managers, supervisors, lead workers, or anyone involved in managing performance.

KEY TOOLS PROVIDED:

• Managing Performance Reference Guide
• Eight Maynard Concept Books (provided per class as a reference library)
• Conditions for Success Assessment
• Supervisor�s Response Guide:
  • Performance Variation�Why Aren�t We Making the Numbers?
    Investigation Checklist
  • Performance Audit Job Aid
  • Performance Level Review Scale
  • Delay Investigation Checklist
  • Problem Analysis Process
  • Take Action Checklists
  • Leadership Balance Quotient Review

BENEFITS TO YOUR ORGANIZATION WHEN YOU TAKE THIS COURSE:

• Performance improves
  • Expectations are clear -goals motivate performance
  • Measures are the basis for feedback, accountability and coaching
  • Visual strategies improve conformance and reduce mistakes
• Delays are reduced
  • The conditions for success are identified and maintained
  • Measurement highlights problems and delays
  • Troubleshooting is more efficient
• Morale Improves, Workers:
  • Know what is expected
  • Have the right conditions
  • Perceive that goals are important
  • Know how they are doing

COURSE MODULES:

• Introduction to Managing Performance
• Standards: Introduction to Work Standards
• Standards: Introduction to the MOST � Work Measurement System
• Conditions for Success
• Feedback: Visual Strategies in the Workplace
• Feedback: Management Measures and Reports
• Response: Step I - Investigate
• Response: Steps II & III -Take Action & Document

COURSE DETAILS:

	Length:	Eight Modules that total 14 hours of training. Modular design allows you to select the modules that fit your training needs.
	Format:	Lecture/Interactive Optional guided application
	Location:	On-Site
	Registration Fee:	Variable based on content and delivery

FOR MORE INFORMATION:

412.937.6384

[email protected]

MISCELLANEOUS INFORMATION:

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